This following document sets forth the Privacy Statement for the Forico website, https://forico.com.au/.
Forico is committed to providing you with the best possible customer service experience. Forico is bound by the Privacy Act 1988 (Privacy Act), which sets out a number of principles concerning the privacy of individuals.
In this statement:
- Personal Information has the meaning given under the Privacy Act but, in short, means information or an opinion relating to an individual that can be used to identify that individual.
- Privacy Act means the Privacy Act 1988 (Cth) including the Australian Privacy Principles (as amended from time to time).
- Sensitive Information has the same meaning as under the Privacy Act.
- Services means the services of a commercial nature that we provide.
- Website means www.forico.com.au and other websites and forms of social media where you post comments or we interact with you.
The meaning of any general language is not restricted by any accompanying example and the words ‘includes’, ‘including’, ‘such as’, ‘for example’ or similar words are not words of limitation.
Collection of your personal information
There are many aspects of the website which can be viewed without providing personal information, however, there are some support/inquiry/application features you are required to submit personally identifiable information. This may include but not limited to a unique email address, contact details, or provide sensitive information.
We may also collect Personal Information:
- from parties to whom we refer you, e.g. a medical professional or other expert;
- from credit reporting and fraud checking agencies;
- from debt collection agencies if you default in a payment to us;
- through our Website and by other electronic communication channels (e.g. when you send us an email or post a comment on one of our blogs);
- from third parties, for example in the course of a matter in which we are acting;
- from publicly available sources of information; and
- when we are permitted or required to do so by law (including the Privacy Act).
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Forico takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the website, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the statement change forward will adhere to our updated practices.
Changes to this Privacy Statement
Forico reserves the right to make amendments to this Privacy Statement at any time. If you have objections to the Privacy Statement, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Forico reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Who to Contact
If you would like further information on our Privacy Statement or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact our Privacy Officer at privacy@forico.com.au
More information about your rights and our obligations in respect to privacy and information on making a privacy complaint are available from the Office of the Australian Information Commissioner at:
Website: www.oaic.gov.au
Post: GPO Box 5218 Sydney NSW 2001
Email: enquiries@oaic.gov.au